Effectively Communicating Residents’ Care Needs
Published: 07 November 2021
Published: 07 November 2021
Effective communication and information management within an aged care organisation mean that residents only need to tell their stories once instead of repeating themselves to each staff member they interact with.
By ensuring that all people involved in a resident’s care are informed about the resident’s condition, needs, goals and preferences, the workforce will be able to coordinate their care in a way that improves outcomes for all parties involved (ACQSC 2021).
On the other hand, if information about residents is not effectively communicated between staff, care mistakes and, in severe cases, harm to residents, can occur. As well as being detrimental to residents, this can also lead to reduced trust in the care team and additional stress for staff (AHRQ 2017).
In order to effectively transfer information between members of the care team, sound internal communication processes and information management systems are required within the organisation (ACQSC 2021).
There is no single universal process that all aged care providers must follow, but it’s important that the method chosen by the organisation is efficient and appropriate (ACQSC 2021).
Effectively communicating residents’ care needs within an organisation is a requirement under Standard 4 of the Aged Care Quality Standards: Services and Supports for Daily Living.
There are a variety of situations where information about residents might need to be communicated between members of the care team. Examples include:
Ensuring that all people involved in a particular resident’s care understand the resident’s condition, needs, goals and preferences has several benefits, including:
(ACQSC 2021; CareVision 2021)
Always remember to comply with relevant privacy legislation when gathering and sharing residents’ personal information (ACQSC 2021).
You must also gain informed consent from residents before sharing their information with others (ACQSC 2021).
More information about privacy and consent can be found in the Ausmed Articles below:
Teamwork is a crucial part of effective communication and is associated with positive care outcomes.
The following four components of teamwork have been found to reduce errors in care:
Other important principles of teamwork include:
(Health.vic 2015; ACSQHC 2021)
In order to provide safe and effective care, aged care organisations need to ensure that information about a resident’s condition, needs, goals and preferences is effectively communicated between members of the care team as well as other parties that share responsibility for the resident’s care.
This will prevent residents from constantly needing to remind staff of their needs, as well as reduce the risk of mistakes and harm from occurring.
Question 1 of 3
True or false: As a general rule, you must gain informed consent from a resident before sharing information about them with others.
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