A Guide to Video Telehealth Consultations

11m of CPD
Telehealth is the remote delivery of healthcare using information and communication technologies. Telehealth services may include virtual consultations, remote patient monitoring and maintenance of electronic patient health records.

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In March 2020, the federal government expanded Medicare-subsidised telehealth services in order to avoid the unnecessary exposure of patients and healthcare professionals to COVID-19. As of January 2022, many of these expansions have become a permanent component of Medicare. Therefore, if your organisation offers telehealth services, you should know which technology, equipment and software to use, how to set it up and how to ensure video and audio are high-quality.


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Ausmed’s editorial team is committed to providing high-quality, well-researched and reputable education to our users, free of any commercial bias or conflict of interest. All education produced by Ausmed is developed in consultation with healthcare professionals and undergoes a rigorous review process to ensure the relevancy of all healthcare information and updates to changes in practice. If you have identified an issue with the education offered by Ausmed or wish to submit feedback to Ausmed's editorial team, please email with your concerns.
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569 reviews by Ausmed Learners
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Chia Lu
28 Apr 2020
Informative and process is clear. I love your pro and con.
Charlene Walker
28 May 2023
Enrolled Nurse
This was a good resource.
Jan ostromecki
16 Apr 2023
Kate Ayling
19 Apr 2023
Helpful overview with practical tips.
Valerie Helyard
29 Jun 2022
Registered Nurse
great in-service with very precise information.
Govind COOKE
27 May 2022
I found this very useful
Catherine Harding
21 Apr 2020
Michelle Read
01 Dec 2020
Concise and informative.
Kylie Kylie
01 May 2021
Clear and concise for a basic introduction
Portrait of Brian Dunn
Brian Dunn
17 May 2020
Great read
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