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Cover image for: Communication Saves Lives
CPD30m of CPD
Total Rating(s)74
First Published
Updated30 July 2019
Expires 30 July 2022
Recorded InMelbourne, Australia

Course Overview

Communication Saves Lives is intended for all healthcare workers commencing employment or renewing annual competencies in the healthcare sector.

This Module explores the vital importance of communicating clearly and accurately throughout every aspect of your client's, patient's or resident's care and treatment journey.

"Nursing communication rises to the top of the list (of a patient's overall assessment of a hospital and whether they would recommend it)."

Shantanu Agrawal, MD, MPhil, president and CEO of the National Quality Forum (NQF), in Medpage Today (2019).

Learning Outcomes
  • Be aware that communication is central to safe care and treatment.
  • Develop a clear, concise and credible interpersonal communication system.
  • Communicate effectively in an organisational system.
Target Audience

This module is intended for all healthcare workers commencing employment or renewing annual competencies in the healthcare sector.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

74 Total Rating(s)
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Chung Him Tong
19 Jan 2020

We communicate on a daily basis, but quite often we forget how to interact professionally either with colleagues and patients. It is a good refresher course that every health professionals should undertake.

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19 Jan 2020

Highly recommended!

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Caitlin Guy
19 Jan 2020


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Sarah Heath
16 Jan 2020

Worth doing

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Leanne Wolski
11 Jan 2020

The video was clear and easy to understand

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Justine Carol Nannono
05 Jan 2020

Good presentation

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Patumarin Ennis
30 Dec 2019

Great topic and easy to understanding

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Annie Bennett
22 Dec 2019

Good basic information

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Joelle Sheppard
17 Dec 2019

This was a very informative course. Thank you

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Karen Ling
10 Dec 2019

Great knowledge base for communication skills and reinforcing communication in the workplace.