Accreditation: What Does it Mean for You and Your Client?

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50m
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Lecture Overview

The National Safety and Quality Health Service (NSQHS) Standards define the level of care consumers can expect to receive from all healthcare services, across the country. But, what does this mean for you and your client in a practical sense, and how might you use the Standards to guide your own customer service and care? Sean Smith delivers an inspiring session on customer service and improvement, for all healthcare staff.