Lecture Overview


The ability to communicate quickly and decisively, across a lattice-work of interactions is essential in today’s fast-paced and complex healthcare context. This session looks at how to refine your communication skills in the workplace to be more assertive when advocating for your patient, and why emotional intelligence is a big factor when communicating in a high-stress setting.


Jane Stanfield

Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient—whilst caring for themselves. Jane is currently coaching several nurse leaders; and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking – reducing waste and improving flow in healthcare….because waste is disrespectful to people!




43 Total Rating(s)

Great speaker

Melissa kendon
16 Sep 2018

I really like this podcast, It highlighted the points where I find myself comfortable and able to be assertive in a non-judgemental manner.I do this easily and with self awareness, I have never found myself in a confrontational manner with my patients due to this acknowledgement of myself. Being self aware and knowing what your body language is stating from someone else point of view.

Jayne andrea Postill
14 Jun 2018

Full of useful information. The presenter was engaging and knowledgeable of the subject. Thank you!

shea Hine
11 Jun 2018

nice lecture which provides some insights that will definitely help with patient advocacy

Leigh McGuiness
28 May 2018

Yes, inspiring sentiments on a super hero level.

Alison Hooper
26 May 2018

Excellent lecture. Very useful tips and tools for increasing assertiveness skills in the workplace.

Annette richards
18 May 2018

quick learning and useful

Winny Massimino
14 May 2018

Judith cooper
12 May 2018


Werner Cossid
11 May 2018

Great highly recommended

Deborah Reader (Maxwell)
09 May 2018

Informative session. Good delivery.

07 May 2018

Good delivery and content

Alison D maddison
06 May 2018

I highly recommend this APP

Annaliza Villahermosa
03 May 2018

A good review of an aspect of professional communication

Jenna He
03 May 2018

engaging seminar, very informative and helpful as a new graduate.

Samantha Weatherald
30 Apr 2018

Interesting and important.

Marian Soares
29 Apr 2018

Very informative and engaging.

Chetna Sharma
22 Apr 2018

I liked the broad understanding of the presenter and the way she introduced new terminology to describe what many nurses instinctively know and practice.

Carmel Green
21 Apr 2018

Deborah Richmond
19 Apr 2018

Good quick lecture

Edmond Thaw
15 Apr 2018

Excellent way to teach deplomacy in communication.

Maree Findlay
13 Apr 2018

Very useful

Ella Bunker
11 Apr 2018

Excellent lecture on increasing assertiveness where the power imbalance could be a barrier to good patient outcomes

Marnie Took
10 Apr 2018

Good information

Stewart morris
08 Apr 2018

It was a useful podcast. Great tips on being assertive and vocabulary to use in different situations.

Jodie Smith
08 Apr 2018

Well presented

Udo Hoffmann
07 Apr 2018

the presenter was very confident and referenced research in her presentation. the tools for assertiveness will I think be very useful in critical care settings

Terry Dunne
05 Apr 2018

video audio was distorted at times but excellent tools for communication

Terry Dunne
05 Apr 2018

Informative and clear guide to skills to use to become more assertive.

Pietryna Duch
04 Apr 2018

Extremely useful presentation. It can sometimes be difficult not to cross the line between assertiveness and aggression.

Karen Saunders
04 Apr 2018

The quality of sound is not good. I heard static voice whole lecture. Otherwise it's a good presentation.

Ruethai Orkhaw
03 Apr 2018

well presented and relatable

Karen George
02 Apr 2018

Very informative but would be better if given in more detail with more strategies and examples.

Eurah Apor
01 Apr 2018

I never thought that using the SBAR could help in with being assertive I have only used it in the past to pass on information or ask a question.

Nicole Ferreira
31 Mar 2018

Never thought to use the SBAR in being assertive, so I found this very intersting

Nicole Ferreira
31 Mar 2018

I tend to be submissive around people who are aggressive so I have gained points of how to speak to work colleagues and patients.

Janet Shanahan
30 Mar 2018

Good lecture

Edwina Harleyson
29 Mar 2018

It was concise and relevant.

Anna Lau Hwee Tzer
29 Mar 2018


Susan Lanyon
28 Mar 2018

Engaging and able to effectively link the evidence to clinical practice that is targeted at optimised client and health care practioner outcomes

Julie Frances Davis
27 Mar 2018

Great reminder on communication skills, very informative

Katie Brooks
26 Mar 2018

Informative and engaging speaker

Maureen Huggins
24 Mar 2018


Layla Youssef
24 Mar 2018

Jane whilst pointing out what should be obviously clear shows that this is not the case. Once again time pressure and hierarchy dominance in the work place can remove the strength we need to advocate for patients, residents, families or even our self's. The little tips give a polite and gentle way for health workers to ensure self preservation

Karen Henderson
22 Mar 2018

Again, I am reminded of the complexities of assessment and the need to respond appropriately. With such a fast paced system, and one that is more and more relying on business models and monetary gain, I have no doubt, that no amount of teachings will correct the damages in communication that are bound to occur.We can only try.

Debbie McKay
21 Mar 2018

This helps in maintaining good relationship between nurse and patient interactions so with other allied health team for the safety of all.

Susana Ave
20 Mar 2018

Interesting and informative . Information relevant and helpful and easy to understand.

Ingrid van krevel
20 Mar 2018

Excellent presentation.

Catherine Foley
20 Mar 2018

Really informative

Vicki Talbot
20 Mar 2018

This was my first course that I have watched. I found it easy to understand, information was relevant and the strategies that I will look at adopting were helpful. Thankyou

Megan Hartsuyker
19 Mar 2018

Very informative article

Wadzana Nollie HWATA
19 Mar 2018

I would recommend this course to others as it was engaging and focused on the main topic. The issues addressed were basic, yet important. I think it's necessary to touch on this topic every once in a while as you can easily forget about things as basic as an introduction when you're busy and focused on the task at hand.

Ashlee Gersekowski
19 Mar 2018

Excellent - easy to follow with realistic applications

Allyson Pyne
18 Mar 2018

The main points I learn and take from this learning were the 1)domains of emotional intelligence and there definitions. Self awareness, self motivation, self regulation - can controll or redirect distruptive impulses and think before acting, emphathy-able to understand emotions of others,motivation with passion for work. 2)graded assertiveness”PACE” Probe, Alert, Challenge, & Emergency. And how to communicate in PACE.

Rhonda Waiyo
18 Mar 2018

A helpful reminder on communication strategies to distinguish assertiveness from aggressiveness

Helen Jennings
18 Mar 2018

Very relevant with the current state of the healthcare system.

Michele Selby
18 Mar 2018

very good, informative

Ann Trebilcock
17 Mar 2018

Interesting and informative lecture.

Christine Hulands
17 Mar 2018