This session will encourage you to consider the great communication contradiction – that seemingly non-operational communication - small talk - is perhaps exceptionally efficient. Why the paradox? Learn how informal communication and appreciative enquiry can be incorporated into your management toolkit.
Sean Smith has had the privilege of working in healthcare for three decades in more than a dozen countries around the world. Commencing his clinical career as a Registered Nurse, Sean progressed into hospital management before spending eight years as the CEO of a large healthcare provider. Sean has built two healthcare businesses and consulted to industry around health informatics, healthcare management, and healthcare strategy. Most recently Sean has managed the largest Medical Provider Network in Australia and collaborates with more than 600 hospitals across the country to provide healthcare for 230,000 international students. Sean has experience with clinical and non-clinical systems planning, implementation and deployment in Australia, New Zealand, Papua New Guinea, and the United Kingdom. With a passion for healthcare education, Sean has educated university healthcare students in Australia to community health workers in Papua New Guinea. Sean provides clear, concise consultation through his experience in clinical management and information technology to ensure projects are delivered with the best possible outcomes for all stakeholders, on budget and on time. His passions are strategy in health care, quality in clinical practice, and excellence in health management. Sean holds a Master of Business Administration, Graduate Diploma in Advanced Nursing, and is a member of the Australian Health Practitioner Registration Authority, Australian Institute of Company Directors and the Chartered Institute of Procurement and Supply. Sean continues to provide leadership and strategic direction for all stakeholders to deliver the highest possible standards to exceed current and future healthcare needs.