Ausmed CPD Help and FAQs

As you may already know, creating an Ausmed account and using the online CPD Organiser is absolutely free, however, an Ausmed subscription gives you unlimited access to a plethora of Online CPD content on our Online CPD portal, from Online CPD Courses and Video Conference recordings, to Podcasts, articles and more.

There are two payment plans available for individual subscribers: Quarterly - $90 recurring every three months; and Annual - $360 recurring every twelve months.

Both plans will give you full access to the Online CPD portal - there are no extra fees required and the subscriber can cancel anytime (provided it's before the next billing date).

To create your account, go to the Ausmed website:

1. Click on the pink 'Create Free Account' button on the top-right corner of any page on the site
2. Follow all prompts until you have successfully created your account

To log in to your account, go to the Ausmed website. From there:

1. Click on the blue “Log-In” button on the top-right corner of any page on the site or head directly to www.ausmed.com.au/sign-in
2. On the Log-In page, enter your Username and Password. If you have forgotten your login details, please select "Forgot Username or Password?"
3. Once you have entered your details, the blue “Log-In” button will become available, click this button to log in to your account

To start an Ausmed subscription, you will need to have an existing Ausmed account and be logged in to the Ausmed website. If you haven’t yet created an account, click here to create an account.

1. Log in to your account on the Ausmed website
2. Click on the orange "Start A Subscription" button found under you name on the right-hand side of the screen
3. Click on the orange "View Subscription Pricing" button on the pop-up screen
4. Select your payment plan, quarterly or annual, and continue to payment methods
5. Enter your card details and click on the green "Process Payment" method

Once you have completed this process your card will be debited immediately and you will instantly receive full access to our Online CPD portal. You can cancel anytime if you do not wish to continue with your subscription. Just make sure that you cancel before your next renewal date if you do not wish to continue with your subscription.

To update your credit card details on your account. You will need to sign into your account on the website.

1. Log in to your account on the Ausmed website
2. Click on the grey "Settings Icon" in the top right-hand corner of the screen
3. Click on "Account Settings" in the drop down box
4. On the Account Settings page, click the "Subscription" button from the left-hand side menu
5. Within the subscription there will be a dark blue button "Add New Card", click it
6. Add your card details and click the "Save" button

To unsubscribe from marketing emails, find one of our marketing emails in your inbox and simply click on the link that says: “To unsubscribe, please click here.” This link is usually found at the bottom of the email.

This email address will immediately be unsubscribed from the mailing list and we will no longer send marketing emails to this email address.

1. Log in to your account on the Ausmed website
2. Click on the grey "Settings Icon" in the top right-hand corner of the screen
3. Click on "Account Settings" in the drop down box
4. On the Account Settings page, click "Account Details" button from the left-hand side menu
5. Under "Account Details" and "Profile" you will find the subheading "Email", here you will be able to delete your old email address and input your new one
6. Scroll to the bottom of the page and click the green "Save" button

There are a variety of regular activities that can be considered CPD. It can be formal learning such as a postgraduate course, or an opportunistic unscheduled event from your experience that includes reflection on your practice. Examples of CPD include (but are not limited to):

• Attending a CPD seminar or workshop
• Attending a conference
• Watching a video learning activity online
• Listening to lectures
• Online CPD for health professionals
• Writing or reviewing educational materials, articles, journal articles, books
• Completing a self-directed learning package
• Presenting at an in-service, workshop, or developing educational tools
• Undertaking postgraduate course units which are of relevance to your context of practice
• Acting as a preceptor
• Reflecting on feedback, keeping a practice journal
• Participating in clinical audits, critical incident monitoring, case reviews or clinical meetings
• Participating in a professional reading and discussion group
• Developing policy, protocols and guidelines
• Working with a mentor to improve practice
• Conducting or contributing to research

If you are unsure about any of this please contact your provider for clarification or refer to AHPRA’s continuing professional development guidelines.

To document a CPD activity, you must have an existing Ausmed user account.

1. Log in to your account on the Ausmed website
2. Click on the blue “+ Document CPD” button on the top right-hand corner of your screen
3. A dialogue box will pop up, beginning the documentation process
4. You will then be prompted to enter certain information pertaining to the CPD you are documenting, which includes (but is not limited to):
• Type, title, provider, duration (hours/minutes), date
• Applicable standards
• Context of practice
• Reflection
5. Follow the prompts and answer all questions with relevant responses
6. Edit your reflection to make sure you have a unique account of your experience with this CPD activity
7. Continue through the documentation process until you reach the screen that states you’ve successfully documented CPD
8. Click on the “View Activity” button if you wish to view the CPD activity you’ve just documented

To edit a documented activity, including changing the dates, CPD hours/minutes earned, activity title, the activity’s relevant qualification, and so on, please follow these steps:

1. Log in to your account on the Ausmed website
2. Go to your My Portfolio page (link at the top of the page) and select the relevant CPD year
3. Click on “Documented CPD” from the left-hand side menu
4. Click on the activity that you wish to edit
5. Click the “Edit” button on the right-hand side
6. On this page, you can edit the information stored in this CPD activity, simply make your changes and then make sure to hit the green “Save” button once you are done editing

To delete a documented activity, please follow these steps:

1. Log in to your account on the Ausmed website
2. Go to your My Portfolio page (link at the top of the page) and select the relevant CPD year
3. Click on “Documented CPD” from the left-hand side menu
4. Click on the activity that you wish to delete
5. Scroll to the bottom of the activity page
6. Click the red “Delete This Activity” button to delete the activity, you will be asked to confirm this action

During the documentation process, you will be asked whether you would like to upload any evidence.

However, to upload evidence to a CPD activity that you have previously documented, please follow these steps:

1. Log in to your account on the Ausmed website
2. Go to your My Portfolio page (link at the top of the page) and select the relevant CPD year
3. Click on “Documented CPD” from the left-hand side menu
4. Click on the activity that you wish to attach evidence to
5. Scroll to the bottom of the activity page
6. Click on “Upload Evidence”
7. Select the file and upload

Alternatively, click on the link that says “Evidence” from the left-hand side menu in your My Portfolio page.

1. Log in to your account on the Ausmed website
2. Go to your My Portfolio page (link at the top of the page) and select the relevant CPD year
3. Click on “Audit CPD Report”
4. Ensure that the report checklist is all checked
5. Click on “Create CPD Report”
6. Adjust the structure of your report and whether you wish to ‘show’ or ‘hide’ certain sections
7. Once it is ready, click on “Preview PDF Report”
8. Click on “Download CPD Report” or save and finish
9. Choose to either include or exclude uploaded evidence
10. Finally, click on the green “Download Now” button to download the report

To download your annual statements for your Ausmed Subscription payments, please follow these steps:

1. Log in to your account on the Ausmed website
2. Click on the grey “Settings” icon on the top right-hand corner of the screen
3. Click on “Account Settings” in the drop down box
4. On the Account Settings page, click on “Tax Statements” from the left-hand side menu
5. Under Payment Report, select a financial year and click the blue “Download Payment Report” button

Firstly, our website works better with the following two internet platforms: Google Chrome and Mozilla Firefox. Please try to avoid using other internet browsers with our website especially if you are experiencing page formatting errors. Some problems can be remedied simply by using the right internet browser.

However, even when using the recommended browsers mentioned, if you are experiencing any technical difficulties with any of our conference lectures, online courses, podcasts or embedded videos from third party websites, we provide a simple troubleshooting guide to help you resolve the issue.

Please click on the following link and follow the prompts: https://www.ausmed.com/video-troubleshooting

You will be asked to answer a series of questions and based on your responses, certain recommendations will be provided to help you rectify the issue.

Alternatively, please try these troubleshooting suggestions

1. Attempt to play the video via your account on the www.ausmed.com website on PC/laptop or in the mobile browser (not the App), to check whether it is a common problem on both platforms.
2. Change the Internet connection (WiFi to mobile data or vice versa) to check whether the connection speed is too slow for videos.
3. Logging out and logging back in or simply shut down the app completely and re-open it, to refresh the app.
4. Attempt to play the video on different devices (ipad, phone or laptop).

At this stage, we do not support multiple regulatory boards under one account. As an alternative, you can create a separate account (using a different email address) solely for the other profession/regulatory board.

If you wish to start a Subscription or if you already have a Subscription, then you don’t need to pay for two Subscriptions. You will just need to switch accounts when you want to document CPD for either profession/regulatory board.

Ausmed Online is open worldwide for both the documentation tool and online education.

However, some of the online learning content is based on Australian regulation standards. Some of the healthcare regulatory bodies we support with online content are as follows:

• Occupational Therapy Board of Australia
• Nursing and Midwifery Board of Australia
• Chiropractic Board of Australia
• Physiotherapy Board of Australia
• Chinese Medicine Board of Australia
• Pharmacy Board of Australia
• Paramedicine Board of Australia
• Psychology Board of Australia
• Osteopathy Board of Australia
• The Nursing and Midwifery Council (UK)
• Nursing Council of New Zealand
• 50+ regulatory boards in the US

We're continuing to improve our platform on a daily basis to expand and support the range of regulatory bodies in healthcare.

You can continue to document your CPD for free and access the free in-app CPD articles. The documentation functionality of a free Ausmed account will remain free of charge for both the website and the Ausmed app.

The app and website will automatically update each other provided an internet connection is available.

The CPD on our website is specifically tailored to nurses and healthcare professionals in accordance with Australian regulations. However, you are more than welcome to Subscribe if you believe that the content is relevant to your needs.

Choosing the correct course is a completely individual process. You will need to be mindful of the health profession that you specialise in, what certain topics are relevant to your needs and then gather information regarding your profession's guidelines and how its regulated in your region (E.g. If you are a Nurse/Midwife in Australia, that regulating body is AHPRA).

Please contact your relevant nursing board directly for further clarification on your CPD guidelines.

You can register for all of Ausmed’s events online, via post/email or over the phone.

• To register online, locate the event you would like to attend on our website and click “Book Online Now”. Fill out the registration form and click “Confirm Registration”
• To register via post or email, fill out a registration form and email it to ausmed@ausmed.com.au or send it in the post to Level 1, 171 La Trobe Street, Melbourne VIC 3000
• To register over the phone, just give us a call on 1300 287 633

No matter how you register, we will send you a confirmation email once your registration has been processed.

If you need to alter your registration in any way, you need to notify Ausmed as soon as possible. You can cancel your registration up until seven days prior to the first day of the event. To cancel, just send an email to ausmed@ausmed.com.au to let us know. For more details regarding cancellations, please refer to our Terms and Conditions.

We provide morning tea, lunch and afternoon tea at all of our events.

If you have already created your registration send an email to ausmed@ausmed.com.au detailing your requirement and we will do our best to meet your needs.

If you have not created your registration you can add your dietary requirement under attendee information under the subtitle ”Add More Details”.

If you have created your registration and can not attend please let us know at least seven days prior to the event start date by sending an email to ausmed@ausmed.com.au with the new delegate’s details.

Please note: It is not permitted to replace one day of a delegate's two-day registration with a different delegate as this is deemed as a separate registration entirely.

For Melbourne events we offer parking $12 a day at these two locations:

• Oaks on Collins: Secure Parking 522 Flinders Lane
• Oaks on Market: Wilsons Parking 376 Flinders Street

Our events are open to anyone who is interested in attending, and the few exceptions where there are restrictions on who can attend will have these exceptions outlined on the specific event page on our website. It is up to the discretion of the person registering if they feel that the event will meet their needs.

We have had a number of students attend our events. The feedback so far has been very positive and these students have gained further learning about their area of study and were able to converse with professionals already in the field.

Overseas registrations accommodation, flights or visa arrangements will be your own responsibility, Ausmed is unable to provide any assistance with these arrangements. We are unable to provide any letters of invitation. Furthermore, all overseas registrations must be paid in full upon registration. If this is not received your registration will be cancelled. Please also be advised that the content offered by Ausmed Education is specifically tailored to Australian nurses and healthcare professionals in accordance with Australian regulations. However, you are more than welcome to attend our events if you believe that the content is relevant to you.