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Do you need some help? Take a moment to browse through these Frequently Asked Questions or contact our Customer Experience Team to request individual support.
As you may already know, creating an Ausmed account and using the online CPD Organiser is absolutely free, however, an Ausmed subscription gives you unlimited access to a plethora of Online CPD content on our Online CPD portal, from Online CPD Courses and Video Conference recordings, to Podcasts, articles and more.
There are two payment plans available for individual subscribers: Quarterly - $90 recurring every three months; and Annual - $360 recurring every twelve months.
Both plans will give you full access to the Online CPD portal - there are no extra fees required and the subscriber can cancel anytime (provided it's before the next billing date).
To create your account, go to the Ausmed website:
To log in to your account, go to the Ausmed website. From there:
To change your password within your account:
If you are not logged in to your account and you have forgotten your password:
To start an Ausmed subscription, you will need to have an existing Ausmed account and be logged in to the Ausmed website. If you haven’t yet created an account, click here to create an account.
Once you have completed this process your card will be debited immediately and you will instantly receive full access to our Online CPD portal. You can cancel anytime if you do not wish to continue with your subscription. Just make sure that you cancel before your next renewal date if you do not wish to continue with your subscription.
The Ausmed subscription is a self-managed, auto-renewal service. Cancelling anytime before your next transaction date will allow you to access the Online CPD portal until the end of the billing period.
Please note: If you do not cancel your subscription before your next transaction date, you will be debited for the next billing period as per Terms and Conditions.
To cancel your subscription, you must go to your Account Settings page on the Ausmed website.
Please note: Failed payments will incur outstanding invoices and your access to the Online CPD portal will be suspended until this outstanding invoice is paid. To pay this outstanding invoice, you will need to re-enter your card details.
Just to remind you, cancelling is a self-managed process and the Ausmed subscription is an ongoing commitment as outlined in our terms and conditions.
Please be advised that to let your Subscription lapse assumes that you intended your Subscription to carry on to the next billing period. If, for example, you did not cancel your account prior to the transaction date and payment fails, then you incur an outstanding invoice - the cancellation link will then disappear as outstanding invoices need to be paid before cancellation can occur.
If you do not want to be debited for the next billing period, please ensure that you have cancelled your subscription before your next billing date.
If you cancel your Ausmed Subscription, your account will simply revert back to the free tier. You will still be able to document CPD and access the free CPD available on the platform. However, you will no longer have access to any premium content from the Online CPD portal. All of the information and learning you documented whilst having an active Subscription will remain unchanged and available in your account.
To update your credit card details on your account. You will need to sign into your account on the website.
To unsubscribe from marketing emails, find one of our marketing emails in your inbox and simply click on the link that says: “To unsubscribe, please click here.” This link is usually found at the bottom of the email.
This email address will immediately be unsubscribed from the mailing list and we will no longer send marketing emails to this email address.
There are a variety of regular activities that can be considered CPD. It can be formal learning such as a postgraduate course, or an opportunistic unscheduled event from your experience that includes reflection on your practice. Examples of CPD include (but are not limited to):
If you are unsure about any of this please contact your provider for clarification or refer to AHPRA’s continuing professional development guidelines.
To document a CPD activity, you must have an existing Ausmed user account.
To edit a documented activity, including changing the dates, CPD hours/minutes earned, activity title, the activity’s relevant qualification, and so on, please follow these steps:
To delete a documented activity, please follow these steps:
During the documentation process, you will be asked whether you would like to upload any evidence.
However, to upload evidence to a CPD activity that you have previously documented, please follow these steps:
Alternatively, click on the link that says “Evidence” from the left-hand side menu in your My Portfolio page.
To download your annual statements for your Ausmed Subscription payments, please follow these steps:
Firstly, our website works better with the following two internet platforms: Google Chrome and Mozilla Firefox. Please try to avoid using other internet browsers with our website especially if you are experiencing page formatting errors. Some problems can be remedied simply by using the right internet browser.
However, even when using the recommended browsers mentioned, if you are experiencing any technical difficulties with any of our conference lectures, online courses, podcasts or embedded videos from third party websites, we provide a simple troubleshooting guide to help you resolve the issue.
Please click on the following link and follow the prompts: https://www.ausmed.com/video-troubleshooting
You will be asked to answer a series of questions and based on your responses, certain recommendations will be provided to help you rectify the issue.
Alternatively, please try these troubleshooting suggestions
At this stage, we do not support multiple regulatory boards under one account. As an alternative, you can create a separate account (using a different email address) solely for the other profession/regulatory board.
If you wish to start a Subscription or if you already have a Subscription, then you don’t need to pay for two Subscriptions. You will just need to switch accounts when you want to document CPD for either profession/regulatory board.
Ausmed Online is open worldwide for both the documentation tool and online education.
However, some of the online learning content is based on Australian regulation standards. Some of the healthcare regulatory bodies we support with online content are as follows:
We're continuing to improve our platform on a daily basis to expand and support the range of regulatory bodies in healthcare.
You can continue to document your CPD for free and access the free in-app CPD articles. The documentation functionality of a free Ausmed account will remain free of charge for both the website and the Ausmed app.
The app and website will automatically update each other provided an internet connection is available.
The CPD on our website is specifically tailored to nurses and healthcare professionals in accordance with Australian regulations. However, you are more than welcome to Subscribe if you believe that the content is relevant to your needs.
Choosing the correct course is a completely individual process. You will need to be mindful of the health profession that you specialise in, what certain topics are relevant to your needs and then gather information regarding your profession's guidelines and how its regulated in your region (E.g. If you are a Nurse/Midwife in Australia, that regulating body is AHPRA).
Please contact your relevant nursing board directly for further clarification on your CPD guidelines.
You can register for all of Ausmed’s events online, via post/email or over the phone.
No matter how you register, we will send you a confirmation email once your registration has been processed.
If you need to alter your registration in any way, you need to notify Ausmed as soon as possible. You can cancel your registration up until seven days prior to the first day of the event. To cancel, just send an email to support@ausmed.com.au to let us know. For more details regarding cancellations, please refer to our Terms and Conditions.
We provide morning tea, lunch and afternoon tea at all of our events.
If you have already created your registration send an email to support@ausmed.com.au detailing your requirement and we will do our best to meet your needs.
If you have not created your registration you can add your dietary requirement under attendee information under the subtitle ”Add More Details”.
If you have created your registration and can not attend please let us know at least seven days prior to the event start date by sending an email to support@ausmed.com.au with the new delegate’s details.
Please note: It is not permitted to replace one day of a delegate's two-day registration with a different delegate as this is deemed as a separate registration entirely.
For Melbourne events we offer parking $12 a day at these two locations:
Our events are open to anyone who is interested in attending, and the few exceptions where there are restrictions on who can attend will have these exceptions outlined on the specific event page on our website. It is up to the discretion of the person registering if they feel that the event will meet their needs.
We have had a number of students attend our events. The feedback so far has been very positive and these students have gained further learning about their area of study and were able to converse with professionals already in the field.
Overseas registrations accommodation, flights or visa arrangements will be your own responsibility, Ausmed is unable to provide any assistance with these arrangements. We are unable to provide any letters of invitation. Furthermore, all overseas registrations must be paid in full upon registration. If this is not received your registration will be cancelled. Please also be advised that the content offered by Ausmed Education is specifically tailored to Australian nurses and healthcare professionals in accordance with Australian regulations. However, you are more than welcome to attend our events if you believe that the content is relevant to you.