Guest speaker former Victorian Police Detective, Narelle Fraser, shares tips on building rapport when interviewing a client or trying to de-escalate a difficult situation. Narelle’s lesson draws on her 27 years of experience in the police force and may be especially useful to paramedics and first-responders, or any healthcare worker who is dealing with the general public.

(Content warning: This lecture includes references to sexual assault, which may be distressing to some viewers. Viewer discretion is strongly advised.)

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