Managing Aggression in the Workplace

Cover image for: Managing Aggression in the Workplace
CPDTime.
30m
Updated 08 Mar 2024 Certificate

This module will help you explore current thinking and policy relating to aggressive behaviours at work. It will also look at how those behaviours can be minimised and addressed. The module is designed for new and continuing employees in all health settings including community services.

Content

6 Video Units • 10 Questions
Pre-reflection
1 Question
Introduction
2 Questions
3m
Causes of Aggression in the Workplace: Patients and Relatives
1 Question
1m
Causes of Aggression in the Workplace: Staff
1 Question
3m
Passive Aggression
2 Questions
4m
Minimising Aggressive Behaviours in Patients
2 Questions
3m
Conclusion
1m
Post-reflection
1 Question

What you'll learn:

1

Describe a range of aggressive behaviours.

2

Recognise passive aggression.

3

Identify how aggressive behaviours impact on you and on your workplace.

4

Know the actions to take if aggressive behaviours occur in your workplace.

Topics

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Timeline
This resource will be updated or unpublished after the due for review date.
Last updated08 Mar 2024

Published01 Sep 2019

Due for review29 Sep 2025
Disclaimer
Usage
Cite this resource
Disclosure
Anyone involved in the creation of Ausmed content declare that they have no conflicts of interest. Generic or non-proprietary names of medications or products have been used where possible.

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