Managing Relatives' Concerns

CPDTime.
55m
Details
CPD55m of CPD
First Published
Updated15 November 2017
Expires 23 May 2019
Recorded InMelbourne, Australia

Course Overview

This Course describes common concerns expressed by the relatives of individuals accessing healthcare services. Strategies for how to manage these concerns are explored.

Topics include:

  • Common concerns expressed by relatives
  • Factors that can heighten relatives’ concerns
  • Strategies for managing relatives’ concerns

Target audience

All healthcare professionals, especially those that are managers and leaders.

Purpose

Effectively manage relatives’ concerns, identify common concerns expressed by relatives and the reasons why these concerns can arise, and be able to utilise strategies to manage these concerns in order to meet the needs of both your patient and their relatives.

Need

Healthcare consumers and their relatives have become more knowledgeable about their required treatment and the level of care that they are entitled to. Subsequently, there has been a considerable rise in their expectations of healthcare providers and relatives are now more than ever expressing their concerns in such areas as access to second opinions, the expected outcomes of treatment and the expected levels of functioning after recovery.

Concerned relatives seek answers, comfort and support; managers and leaders must be able to understand and effectively manage these concerns in order to achieve quality healthcare outcomes.

Learning Outcomes
  • Identify common concerns expressed by relatives
  • Explain the reasons for an increase in relatives’ concerns
  • List strategies to effectively manage relatives’ concerns
Disclosure

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.

Details
CPD55m of CPD
First Published
Updated15 November 2017
Expires
23 May 2019
Recorded InMelbourne, Australia
Learning Tools
Topics
Management
Professional Practice Issues
Leadership
Legal
Teamwork
Related Learning Hubs
Content Integrity