Ep. 5 - Giving Consumers a Voice: The Role of Advocacy Agencies in Improving Health Outcomes

Ep. 5 - Giving Consumers a Voice: The Role of Advocacy Agencies in Improving Health Outcomes

About this Episode

In this episode, Dr Elizabeth Deveny discusses the history of consumer health and consumer health organisations in Australia, the importance of clear communication for accessibility, and why it is vital to integrate consumer feedback to improve the healthcare system. She also opens up about how her personal experience navigating Australia’s healthcare system has fortified her determination to ensure all consumers can more easily engage with services.

Resources and links:

Podcast Guest

Dr Elizabeth Deveny - CEO of the Consumers Health Forum of Australia (CHF)

Dr Elizabeth Deveny

Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia’s peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely healthcare with accessible health information and systems. ADHA focuses on digital innovations and connections as part of a robust, modern healthcare system..

Podcast Host

Will Egan - CEO at Ausmed

Will Egan

Will is CEO of Ausmed and has 15 years experience of working in digital health education. He leverages his background in software development across large scale global technology companies to help Ausmed drive large scale change in the role that learning and development plays in Australia’s healthcare system. Will’s passion is genuinely driving improvement in care through effective education.

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About this Episode

In this episode, Dr Elizabeth Deveny discusses the history of consumer health and consumer health organisations in Australia, the importance of clear communication for accessibility, and why it is vital to integrate consumer feedback to improve the healthcare system. She also opens up about how her personal experience navigating Australia’s healthcare system has fortified her determination to ensure all consumers can more easily engage with services.

Resources and links:

Podcast Guest

Dr Elizabeth Deveny - CEO of the Consumers Health Forum of Australia (CHF)

Dr Elizabeth Deveny

Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia’s peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely healthcare with accessible health information and systems. ADHA focuses on digital innovations and connections as part of a robust, modern healthcare system..

Podcast Host

Will Egan - CEO at Ausmed

Will Egan

Will is CEO of Ausmed and has 15 years experience of working in digital health education. He leverages his background in software development across large scale global technology companies to help Ausmed drive large scale change in the role that learning and development plays in Australia’s healthcare system. Will’s passion is genuinely driving improvement in care through effective education.

Ready to Switch to Ausmed?