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Cover image for: Apology and Open Disclosure in Healthcare
CPD45m of CPD
Total Rating(s)32
First Published
Updated12 January 2020
Expires 12 January 2023
Recorded InMelbourne, Australia

Course Overview

The open disclosure framework can benefit patients, staff and organisations when appropriately implemented and performed in the workplace. This Mandatory Training Module will assist you to be better prepared to follow open disclosure procedures in an ethical manner that aligns with the legal and professional obligations of a healthcare professional.

Learning Outcomes
  • Identify the principles of open disclosure.
  • Recognise circumstances that meet the threshold for open disclosure communication with consumers of healthcare.
  • Understand the steps necessary in apologising and making an open disclosure.
  • Recognise the benefit to patients, staff and the organisation when open disclosure policies are implemented and practised.
Target Audience

Nurses, midwives, care workers, allied health, first responders.

Validation of Learning
  1. Read relevant policies in your workplace on a regular basis.
  2. Read relevant laws and regulations that apply in your jurisdiction.
  3. Read The National Framework on Open Disclosure.


This material was developed by the content expert listed below. It is presented by a professional presenter.


Portrait of Linda Starr
Linda Starr

Dr Linda Starr has undergraduate and postgraduate qualifications in general, mental health nursing, law, education and a PhD in legal issues in elder abuse. Linda has extensive experience as an RN in metropolitan and rural locations, in general nursing, mental health, forensic health, aged care and management. She has held senior positions in academia, including the dean of the School of Nursing and Midwifery. Linda has publications in health law and forensic health issues. Linda is an associate professor in the College of Nursing and Health Sciences at Flinders University and a consultant educator in health law and ethics for nurses, midwives and carers. She is chair of the SA Board of Nursing and Midwifery, fellow of the College of Nursing Australia, foundation president of the Australian Forensic Nurses Association, member on the School of Health Academic Advisory Board for Open Colleges and the international member on the Editorial Board for the Journal of Forensic Nursing. See Educator Profile

Learner Reviews

32 Total Rating(s)
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Nikki Edwards
24 Jan 2020

I would of appreciated more practical information to the work environment and stratigies that a registered nurse could easily apply on a day to day basis

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Alaititi Okesene
24 Jan 2020

I am happy to continue to do so,I will share my knowledge to others

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Susan Watson
23 Jan 2020

This course is well presented, has enough detail and is easy to understand.

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Carolyn Tranter
23 Jan 2020

This lecture was comprehensive in nature and gave a good synopsis of open disclosure and apologies in the healthcare setting. The speed with which the narrator spoke was a little slow but that is a personal preference. Good references provided for future reading and reflections.

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Sandra Avery
23 Jan 2020

Great activity t do and review as open disclosure is a very important part of being a nurse. Activity is easy to understand and gives all the recourse needed to read and understand more of what open disclosure is all about.

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Constance English
23 Jan 2020

So informative

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Eleanor Jenkins
23 Jan 2020

Excellent information and clearly read but video did buffer quite a bit in the beginning.

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Suzanne Smartt
23 Jan 2020

Very well detailed and easy to understand

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Lesley Baker
23 Jan 2020

Well informed and further education is what I am getting at long last

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Margaret Hutchesson
22 Jan 2020

Very informative and clear to understand