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Cover image for: Holding Difficult Conversations at Work
CPD40m of CPD
Total Rating(s)131
First Published
Updated05 January 2020
Expires 05 January 2023
Recorded InMelbourne, Australia

Course Overview

Holding difficult conversations at work is likely to be one of the most challenging aspects of employment. This Mandatory Training Module will assist you to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, between you and your colleagues, or as a manager to another staff member.

Learning Outcomes
  • Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.
  • Recognise that conversations at work can be difficult for everyone taking part in them.
  • Implement a range of strategies that can help you to manage and engage in a difficult conversation.
Target Audience

Holding Difficult Conversations at Work is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.

Validation of Learning
  1. Read all the relevant policies and procedures of your organisation on a regular basis.
  2. Reflect on what you have learned and if you will change your practice as a result.
  3. Engage in discussion with a colleague about this module and what you have learned.


The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

131 Total Rating(s)
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Esi Paintsil
05 Apr 2020

Great resource!

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Hoi Lam Li
05 Apr 2020


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Susan JL Davis
04 Apr 2020


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Roohi kaushik
04 Apr 2020


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Brianna Nevill
04 Apr 2020

Average article

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Talitha Doro
04 Apr 2020

The resource was informative. However it wasn't that engaging and I found the educator talked to slow.

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Alison Drinkwater
02 Apr 2020

Review and reinforcement of how to prepare and conduct a difficult conversation

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Angeline Mackenzie
02 Apr 2020

I found this resource very good.

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Rowena Gibbs
02 Apr 2020

very good

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Taeyoung Noh
02 Apr 2020

Very good source.