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Cover image for: Holding Difficult Conversations at Work
CPD40m of CPD
Total Rating(s)30
First Published
Updated05 January 2020
Expires 05 January 2023
Recorded InMelbourne, Australia

Course Overview

Holding difficult conversations at work is likely to be one of the most challenging aspects of employment. This Mandatory Training Module will assist you to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, between you and your colleagues, or as a manager to another staff member.

Learning Outcomes
  • Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.
  • Recognise that conversations at work can be difficult for everyone taking part in them.
  • Implement a range of strategies that can help you to manage and engage in a difficult conversation.
Target Audience

Holding Difficult Conversations at Work is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.

Validation of Learning
  1. Read all the relevant policies and procedures of your organisation on a regular basis.
  2. Reflect on what you have learned and if you will change your practice as a result.
  3. Engage in discussion with a colleague about this module and what you have learned.


The presenter and all members of the planning team have disclosed that they have no relevant financial commercial relationships to products or devices related to the content of this educational activity. Wherever possible, generic or non-proprietary names of medication have been used. Courses include expert peer reviews of the content where applicable.


Portrait of Andrew Crowther
Andrew Crowther

Dr Andrew Crowther is adjunct associate professor in nursing and the former associate head of the School of Nursing, Midwifery and Indigenous Health at Charles Sturt University. His postgraduate studio includes education, state policy and social change, and mental hospital administration. Andrew qualified in general and psychiatric nursing in the UK. His postgraduate studies include policy and social change and historical aspects of mental hospital management. Andrew has wide experience in clinical nursing, nurse management, and education. He is the author of a book for nurse managers, as well as several texts and book chapters on a variety of topics. See Educator Profile

Learner Reviews

30 Total Rating(s)
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Manjit Kaur
26 Jan 2020

Very beneficial

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Susan Watson
24 Jan 2020

Covered the topic well.

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Lesley Baker
23 Jan 2020

Good resouce to reflect on and refresh from time to time

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Nikki Edwards
23 Jan 2020

Was not what I was specifically looking for from this course. But was informative and well presented

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23 Jan 2020

This is a very important skill everyone should have. I recommend doing this course as it boosts your confidence and gives you a great understanding on difficult conversations.

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Catherine Papadopoulos
23 Jan 2020

Useful learning tool to promote self awareness and improve communication in the work place.

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Lisa McKeown
22 Jan 2020

Useful for all managers and staff who may be required to attend a performance or incident meeting.

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Colleen Gaudron
22 Jan 2020

The resource highlighted the key points about undertaking difficult conversations

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Bronwen Militz
21 Jan 2020

Gave me insight into how employee should prepare when providing feedback to a staff person. And for the employee, how to approach and respond to such feedback.

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colleen dixon
21 Jan 2020

Informative, helpful and supportive