Establishing and Maintaining Trust

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Lecture Overview

Managers! Do you trust your team? The benefits of a healthy and trusting workplace environment are many, but once broken, trust is very hard to get back. Health service improvement coach Jane Stanfield explores practical ways to establish and maintain trust amongst your team, and the wide-ranging positive effects it can promote for not only your colleagues but your patients and clients, too.


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Jane Stanfield View profile
Jane Stanfield is a health service improvement coach. She comes with 30 years’ experience in healthcare, half as a clinician and half in health administration, support and coaching. Having had a brush with burnout herself and several close family members receiving healthcare, her focus is on bringing compassion back to healthcare for all involved. Her current use of neuroscience and mindfulness at work enables healthcare providers to work with their own mind, emotions and behaviour to influence their culture in a way that will energise and motivate them as they manage the safety and reliability of their care and its focus on the patient while caring for themselves. Jane is currently coaching several nurse leaders and runs workshops on leadership, shaping cultures, wellbeing, and communication and patient safety (CAPS). Her most recent professional development personally is in LEAN thinking - reducing waste and improving flow in healthcare…because waste is disrespectful to people!
CPD time46m
First Published11 May 2021
Updated11 May 2021
29 May 2027
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