Course Overview

Customer service in healthcare involves various tasks, ranging from providing lab results to ensuring comfort during a stay. Whether you're dealing with clients directly or supporting them behind the scenes, everyone is responsible for making sure patients and their families get top-quality care and support.

Topics

• Fundamentals of providing customer service
• Conflict resolution
• Showing emotional intelligence
• Feedback and complaints

Learning Outcomes

• Demonstrate the fundamentals of five-star customer service in all consumer interactions.
• Communicate effectively with clients to enhance their overall healthcare experience.
• Receive and manage feedback and complaints appropriately, and provide effective conflict resolution to ensure the continuous improvement of healthcare services.

Target Audience

All healthcare workers, support workers, professionals and ancillary staff that are involved with patients and families.

Disclosure

No conflict of interest exists for anyone in the position to control content for this activity. Wherever possible, generic or non-proprietary names of medications or products have been used.