Customer Service
Customer service in healthcare involves various tasks, ranging from providing lab results to ensuring comfort during a stay. Whether you're dealing with clients directly or supporting them behind the scenes, everyone is responsible for making sure patients and their families get top-quality care and support. In this module, we will also look at how to handle feedback, complaints and conflict resolution as an important part of providing this care.
Content
5 Units • 8 Questions
What you'll learn:
Demonstrate the fundamentals of five-star customer service in all consumer interactions.
Communicate effectively with clients to enhance their overall healthcare experience.
Receive and manage feedback and complaints appropriately, and provide effective conflict resolution to ensure the continuous improvement of healthcare services.
Who it's for:
All healthcare workers, support workers, professionals and ancillary staff that are involved with patients and families.
Topics
For Teams
Assign to your staff
Assign mandatory training and keep all your records in-one-place.
Find out morePeer reviewed by
Content Integrity
Ausmed strives for the highest level of content integrity and accuracy in our educational resources.
Last updated11 Sep 2024
Published21 Nov 2023
Due for review27 Sep 2029
Disclaimer
Disclosure
Usage
Cite this resource
Recommended resources
Hypoglycaemia Management in Aged Care
Insomnia in Older Adults: Assessment and Management
Insomnia in Older Adults: Introduction and Causes
Insulin Therapy in Aged Care
Pathology Interpretation
Prediabetes
Prehospital-Diabetic Emergencies
Recognising and Managing Cardiogenic Shock
Sliding Scale Insulin: Best Practice Update
Unsettled Babies, Colic and Reflux