Feedback and Complaints in Aged and Home Care

Understanding how to manage complaints and feedback is essential for delivering high-quality aged care and ensuring that individuals and their supporters feel safe, respected and listened to. This Ausmed Training Module explores the role of feedback and complaints in improving the quality of care, provides practical advice for managing complaints in an empathetic and respectful way, outlines your legal responsibilities, and discusses the Independent Complaints Commissioner’s role.

All aged care workforce staff, including home care and residential care workers.