Open Disclosure and Apology in Aged Care
Open disclosure is the process of communicating openly, honestly and in a timely manner with an older person and their supporters after an adverse event occurs during their care. It’s not about assigning blame or admitting legal liability - it’s about treating the affected individual with honesty, respect and dignity, and ensuring they remain informed and involved throughout the investigation process.
This Training Module discusses the core principles and elements of open disclosure, the legislative and regulatory frameworks that underpin open disclosure in the aged care sector, and the practical communication skills and documentation strategies needed to conduct open disclosure conversations in an honest, person-centred and professional manner.
Content
What you'll learn:
Describe what open disclosure is and when it is required.
Identify the relevant legislative and regulatory frameworks governing open disclosure in the aged care sector.
Apply communication skills and practical strategies to conduct open disclosure conversations in an honest, person-centred and professional manner.
Demonstrate effective documentation and follow-up of open disclosure conversations and outcomes.
Who it's for:
Topics
Assign mandatory training and keep all your records in-one-place.
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