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Train, sign off and supervise care workers across every client’s home.
For registered home care providers in categories 4 and 5. Workers learn on their phones between visits, assessors sign off competency in the client's home, and supervisors record each conversation as it happens. When the Commission asks, you run a report.
Book a walkthroughHome care training usually stalls when the workforce is never in one place.
Each new suburb adds workers you rarely see and paperwork that has to find its way back to the office.
Onboarding waits for a classroom
New starters sit idle until the next face-to-face induction, and clients wait for a worker.
In Ausmed
Set induction up as a training plan in Ausmed Learn™ and it starts on the worker's phone the day they're added, with no room to book.
Learning has to fit between visits
Workers are on the road all day, with ten minutes in the car before the next service.
In Ausmed
Their assigned modules sit in the Ausmed app on iOS and Android, with a push reminder as each one falls due.
Supervision happens over the phone
A supervisor talks a worker through a hard visit on a call, and nobody writes anything down.
In Ausmed
Record the one-on-one and any notes against the worker in Ausmed Perform™, and each conversation has a date and a record.
Completed, but not understood
Many home care workers speak English as a second language, and a completion date says nothing about what they took in.
In Ausmed
Knowledge Verification checks understanding on eligible modules, and modules carry closed captions in eight languages.
Sign-off needs someone in the room
Competency means an assessor watching the task, then a paper form that has to reach the office.
In Ausmed
The assessor signs off in Ausmed Competency™ on a phone or tablet at the client's home. The central record carries their name and a date and time stamp.
The audit report takes hours to build
When the Commission asks who has completed what, the answer comes from exports, spreadsheets and accounts for people who left months ago.
In Ausmed
The Audit Report in Ausmed Analytics™ covers the teams and locations under audit and lists who has and hasn't met each requirement.
Put the training on the worker’s phone.
Workers open their assigned modules in the Ausmed app on iOS and Android, and reminders arrive as push notifications as each requirement falls due.
Each worker sees the training plans they are enrolled in and what they still need to complete, and acknowledges policies on the same phone. Nobody has to ring the office to ask what is due.
Learning management
See what a worker took in from each module.
Knowledge Verification asks the worker questions drawn from a module’s learning outcomes, on eligible modules. When a worker passes, Ausmed marks the module complete with a learning record. A worker who doesn’t pass goes through the module.
Knowledge VerificationHome Care
Home care evidence starts with your registration category.
Standards for home care
Which Standards your registration category puts you under, and the workforce evidence each one asks for.
Standards for home careSupport at Home and CHSP
The program that replaced Home Care Packages on 1 November 2025, and how your training sits under it.
Support at Home and CHSPDispersed and isolated workforce
Learning, checks and sign-off for workers spread across clients' homes, with no one on site to ask.
Dispersed and isolated workforceEvery part of the home care record is logged in the field.
Home care workers start and finish their shifts away from the office, so Ausmed makes the record wherever they are. Modules and policy acknowledgements happen on the worker's phone, and competency sign-off on the assessor's phone in the client's home.
Learning management
Assign induction and mandatory training by job role, team and location, and deliver it to the worker's phone with reminders.
Learning management
In-person training and assessments
Sign off competency in the client's home, and book face-to-face sessions and mark attendance, on the same record as online learning.
In-person training and assessments
Performance and supervision
Record probation, appraisals and one-on-one meetings for workers you rarely see in person.
Performance and supervision
Policies and procedures
Workers acknowledge the policies that apply to them on their phone, with the version on record.
Policies and procedures
Compliance reporting
Read completed and overdue training by team, job role and location straight from the record.
Compliance reporting
The Aged Care Library
Aged care modules, including Annual Mandatory Training: Home and Community Care.
Explore the Aged Care LibraryGive feedback to workers you rarely see.
Home care workers spend most shifts away from their manager, so feedback has to travel to them. In Ausmed Perform™, managers and colleagues give feedback as it happens and tag it to the standard it relates to, and it stays on the worker’s record.
Review programs issue each review on schedule and remind the people involved. Managers see what is due and overdue in one place, with reports by team, location, job role and manager.
Performance and supervision
Part of the Ausmed Workforce Capability System
Home care runs on Ausmed.
Ausmed Learn™
Training plans by job role, team and location, with reminders that reach workers on their phones.
Ausmed Learn™Ausmed Library™
More than 500 aged care resources, including Annual Mandatory Training: Home and Community Care, in the app wherever the worker is.
Ausmed Library™Ausmed Competency™
Assess competency on a phone or tablet in the client's home, with the assessor, date and time on record.
Ausmed Competency™
Ozcare cut onboarding from six weeks to five to seven days.
New staff at Ozcare couldn’t start until they had completed mandatory sessions in a classroom, so six weeks became the standard wait. With Ausmed Library™ and Ausmed Learn™, new starters learn on demand, and onboarding now takes five to seven days.
Their workers are spread across regional and metropolitan Queensland, so being able to learn on a phone mattered as much as the content.
Read the Ozcare storyAudit preparednessAudit preparedness
Pull the audit evidence for categories 4 and 5 from one record.
An auditor asks a home care provider for the same workforce evidence as a residential home: training, competency sign-off, policy acknowledgement, supervision and performance review.
Recorded as it happens
Ausmed records each piece against the worker when it happens, wherever the worker is, so there is nothing to collect from the field.
Scoped to the audit
When the audit is booked, scope the Audit Report in Ausmed Analytics™ to the teams and locations under review.
Ready for the auditor
It shows the share of requirements met by job role and by item, lists the staff with anything outstanding, and exports as a PDF or a link.
Where to start
Each role in home care holds a different part of the record.
Learning and Development
Often a team of one, training a workforce that is never in one place.
Learning and DevelopmentPeople and Culture
Onboarding and probation for workers you may meet in person once.
People and CultureLet’s talk
Bring your home care team structure, and we'll set up training, sign-off and supervision across it, then run the audit report in front of you.
Frequently asked questions
Do workers need to come into the office to be assessed?
Not always. The assessor completes the assessment on a phone or tablet wherever the task happens, including the client’s home. Someone authorised to assess that competency still has to be there to observe it.
Can we run home care and residential training in one account?
Yes. Training plans assign by job role, team and location, so a personal care worker in the community and one in a residential home can hold different requirements in the same system.
Dashboards and exports filter by site, unit and role, so each service can report on its own.
Does it work for workers on the road?
Workers use the Ausmed app on iOS and Android. Reminders arrive as push notifications, and workers can acknowledge policies on the phone.
Is the Library content written for home care roles?
The Aged Care Library includes modules for home and community care, such as Annual Mandatory Training: Home and Community Care and Strengthened Aged Care Quality Standards: Home Care.
You choose which modules each role gets, so home care workers don't get training written for residential homes.